Track your Support Cases online!
Friday, April 3rd, 2009
ZEDO Online Support Cases
Have you had time to check out the new Support Tab in the ZEDO UI? We recently introduced a new tab called “Support”, with the following:
- Online Support Cases: Log a case, check case status, reply to cases all online in your account. Also, view the cases of others in your company.
- Knowledgebase: Including all our implementation documents and whitepapers, training videos!, API documentation, user manual, FAQ’s, articles, blogs, and more
- Release Notes: All current, past and planned future releases are listed here. Help yourself to a bit of insight about what we’re releasing soon
Retiring Email-Based Cases
In a month or so, we plan to retire our email-based support case tracking system. This means that all cases must be submitted online. Don’t worry – we’ll give you plenty of warning and will always provide a backup method for reaching our team.
If web-based case logging doesn’t work for you – let us know! Contact your ZEDO Account Manager as soon as possible and let us know if this causes a process problem for you or your team.
thanks, and keep reading!
Team ZEDO